Privacy Policy

This Privacy Policy applies to The Outdoor Standard LLC ("we," "us," or "our"), a residential outdoor property services company proudly serving Shelby County and Central Alabama.

This policy explains how we collect, use, store, and protect your personal information when you interact with our website, request services, or communicate with us by phone, email, or text message.

When you contact us, request a quote, or sign up for services, we may collect the following information:

• Full name
• Home or service address
• Phone number
• Email address
• Service history and preferences
• Payment information (processed securely through our payment provider)
• Any notes or details you provide about your property

We collect this information when you submit a form on our website, call or text us directly, sign a service agreement, or communicate with us by any other means.

We use the information we collect for the following purposes:

• To provide and schedule the services you have requested
• To send appointment reminders, service confirmations, and follow-up communications
• To send invoices and process payments
• To respond to questions, requests, or support needs
• To send service updates, seasonal promotions, or relevant offers
• To improve our services and customer experience
• To comply with legal obligations

By providing your phone number and consenting to text message communication, you agree to receive text messages from The Outdoor Standard LLC at the number (205) 710-3810. The types of messages we send include:

• Appointment reminders and scheduling confirmations
• Service completion notifications
• Invoice and payment reminders
• Seasonal promotions and service offers
• Customer support responses

Message frequency varies based on your service schedule and preferences. Message and data rates may apply depending on your carrier and plan.

To opt out of text messages at any time, reply STOP to any message you receive from us. To request help or more information, reply HELP. You may also contact us directly at info@outdoorstandardusa.com or (205) 710-3810.

Opting out of text messages will not affect your active service agreements or your ability to receive service.

We take the security of your personal information seriously. Your data is stored in secure systems with restricted access, protected by industry-standard safeguards including encryption and secure login protocols. Only authorized personnel with a legitimate business need have access to your personal information. We retain your information for as long as necessary to provide services and meet legal and business requirements.

We do not sell your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors for secure billing and invoicing
• Scheduling and field service management software
• Email and communication platforms

These third parties are contractually required to keep your information confidential and use it only for the specific services they provide to us. We do not share your information for any other purpose without your consent, except where required by law.

You have the right to:

• Request a copy of the personal information we hold about you
• Request that we correct any inaccurate information
• Request that we delete your personal information, subject to any legal retention requirements
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@outdoorstandardusa.com or (205) 710-3810 and we will respond within a reasonable timeframe.

The Outdoor Standard LLC reserves the right to update this Privacy Policy at any time. The effective date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically. Continued use of our website or services following any update constitutes acceptance of the revised policy.